Cancellation Policy
Cancellation Policy
Flexible cancellation for direct bookings
Direct Booking Exclusive
Up to 3 days before check-in
Full Refund
*Excluding credit card processing fee (5%)
Cancellation Fee Timeline
Booking
3 Days
1 Day
Check-in
3+ days before check-in
72+ hours before
0%
Full Refund
2 days to 1 day before
72 to 24 hours before
50%
Half of total
Same day / No-show
Less than 24 hours
100%
Full charge
Comparison with Other Platforms
| Booking Platform | Free Cancellation |
|---|---|
|
i-Stay Direct
|
3 days |
| Airbnb | 5 days |
| Booking.com | 5 days |
| Rakuten Travel | 5 days |
2 extra days of flexibility!
Other booking platforms require cancellation 5 days in advance, but with direct booking you have until 3 days before for a full refund. Perfect for sudden schedule changes.
Important Notes
- • Cancellation deadlines are calculated based on Japan Standard Time (JST).
- • Refunds typically take 3-10 business days to process.
- • Full refunds are available for flight cancellations due to typhoons or natural disasters with proof of cancellation.
- • Please submit cancellation requests via our contact form or by phone.
Have questions about cancellations? Feel free to contact us.
Contact Us